Shipping policy

📦 Regenerative Peptides – Shipping Policy

At Regenerative Peptides, we take great care to ensure all research products are packaged securely and shipped with the highest standards. Please review our shipping policy below.

1. Processing Time

  • Orders are processed within 1–3 business days after full payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

  • We ship using trusted carriers such as UPS, FedEx, DHL, and Canada Post, depending on destination and order size.
  • A tracking number will be provided once your order has been shipped.

3. Estimated Delivery Times

  • Domestic (Canada): 2–7 business days
  • International: 7–21 business days (may vary based on customs clearance)

Please note: Delivery times are estimates and are not guaranteed.

4. Customs, Duties & Taxes

  • International customers are responsible for any customs duties, taxes, or import fees required by their country.
  • Regenerative Peptides is not responsible for delays caused by customs processing or inspections.

5. Shipping Issues (Damaged or Incorrect Orders)

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
  • Email us at [your email here] with:
    • Order number
    • Clear photos of the issue

Claims submitted after 48 hours may not be eligible for replacement.

6. Lost or Stolen Packages

  • Once an order has been shipped and a tracking number is provided, Regenerative Peptides is not responsible for lost, delayed, or stolen packages.
  • Customers are responsible for contacting the shipping carrier directly to resolve delivery issues.

🔥 Optional (HIGHLY recommended – add this for your business protection):

7. Shipping Address Accuracy

  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for orders shipped to incorrectly entered addresses.

8. Research Use Notice

  • All products sold by Regenerative Peptides are intended for research purposes only.
  • Customers are responsible for ensuring compliance with their local laws and regulations.